Answer every customer in seconds. Keep the tricky ones for yourself.
Cartcare AI handles order status, returns and product questions for your online shop, using your policies. When a case needs you, it hands over the full conversation.
Your rules
You decide what the AI can do alone
Set limits once. Cartcare AI follows them on every message and asks you when a case goes past them.
| Situation | What Cartcare AI does | Who decides |
|---|---|---|
| Where is my order? | Checks the order and carrier status and replies | AI |
| Return within 30 days, under €50 | Approves it and sends the return label | AI |
| Refund over €50 | Prepares the case and a suggested reply | You |
| Damaged item | Asks the customer for a photo, then passes it on | You |
| Angry or legal wording | Stops and hands over right away | You |
Example rules. You choose your own amounts, time limits and topics.
What it does
The questions your shop answers every day
Built for the repeat questions that fill a shop owner's inbox, so you can spend your time on the shop.
Order status and tracking
Looks up the order and carrier, then tells the customer where the parcel is and when it should arrive.
Returns and refunds
Checks the request against your return policy, then approves it or asks you.
Product questions
Answers size, stock, shipping and material questions from your product pages and help articles.
Handover with context
When a case needs you, you get the conversation, the order details and a suggested reply in one place.
Sounds like your shop
Set the voice once, formal or friendly, and replies follow it.
Your customers' language
Replies in the language the customer writes in, with your policies applied.
How it works
Connect, set your rules, switch it on
Connect your shop
Link your store, your help center and your support inbox so Cartcare AI can see orders and policies.
Set your rules
Choose what it can answer alone, what it must ask you, and the tone it uses.
Review and go live
Check sample replies, then switch it on. Every action is logged so you can see what it did.
Who it's for
For shops where support eats the day
Solo owners
Stop answering the same five questions at 11 p.m. and weekends.
Growing brands
Handle sale days and holiday peaks without hiring for a few busy weeks.
Small support teams
Let the AI take the routine tickets so your team can focus on the hard ones.
Trust
It does not guess about your policies
It asks when it is unsure
If an answer is not in your policies, it asks you instead of inventing one.
Every action is logged
See each reply, refund and handover, with the reason behind it.
Your customer data stays yours
Customer and order data is used to answer your customers. We do not sell it.
Questions
Frequently asked
Will customers know they are talking to AI?
You choose. Many shops add a short note in the reply, and every message can be taken over by a person at any time.
Can it issue refunds by itself?
Only within the limits you set. Anything above them goes to you with a suggested reply.
Which shop platforms will it work with?
We are starting with a small set of platforms and adding more. Follow us on X for announcements.
How much will it cost?
Pricing will be announced at launch.
Can the AI make mistakes?
Yes. That is why you set the rules, review sample replies before going live, and can see a log of everything it does.
Follow along as we launch
Product updates, supported platforms and early access news are posted on X first.